Privacy Pledge
Our Privacy CommitmentSC Johnson has developed this Privacy Policy to outline our guidelines for the collection and use of personal information by SC Johnson.
What Information does SC Johnson Collect and how is it Used?
At SC Johnson, we collect two types of information: personal information and non-personal information.
With your consent we may use your personal information for a number of different purposes, for example to:
- fulfill requests for products, services or information;
- provide customer services;
- administer contests or promotions;
- offer new products and services;
- measure and improve the effectiveness of our Web Sites or our marketing endeavours; and
- tailor our online offerings to your preferences.
Personal information includes your name, address, phone number, and e-mail address. You can always choose not to provide us with any of your personal information. However, if you make this choice you may not be eligible for contests and promotions, or SC Johnson may not be able to provide you with the product, service, or other information. Non-personal information does not identify you as an individual. For example, your postal code will be used to assist us with planning.
Your Implied Consent
In some cases, your consent is implied if we ask you to provide personal information with a stated purpose. For example, we can only contact contest winners if you provide us with your email and phone number.
Withdrawing Your Consent
If you have "opted in" by participating in one of our contests, we will always provide you the opportunity to "opt out". For example, each e-mail we send you will tell you how to decline further e-mails.
Cookies
The Web Site uses "cookies", a technology that installs a small amount of information on a Web Site user's computer to permit the Web Site to recognize future visits using that computer. Cookies enhance the convenience and use of the Web Site. For example, the information provided through cookies is used to recognize you as a previous user of the Web Site, to offer personalized Web page content and information for your use, to track your activity at the Web Site, to respond to your needs, and to otherwise facilitate your Web Site experience. You may choose to decline cookies if your browser permits, but doing so may affect your use of the Web Site and your ability to access certain features of the Web Site or engage in transactions through the Web Site.
Tracking Information
We may use non-personal information to compile tracking information reports regarding Web Site user demographics and Web Site traffic patterns, and then provide those reports to advertisers and others. None of the tracking information in the reports can be connected to the identities or other personal information of individual users. We may also link tracking information with personal information voluntarily provided by Web Site users. Once such a link is made, all of the linked information is treated as personal information and will be used and disclosed only in accordance with this Policy.
Links to Other Web Sites
Our Web Site may contain links to other Web sites or Internet resources. When you click on one of those links you are contacting another Web site or Internet resource. SC Johnson has no responsibility or liability for/control over those other Web sites or Internet resources or their collection, use and disclosure of your personal information.
We encourage you to read the privacy policies of those other sites to learn how they collect and use information about you.
Disclosure to Service Providers
SC Johnson may share your personal information with certain service providers in order to provide products and services to you, to verify and validate information, and to address customer service matters. Examples of service providers include: product service depots, warranty providers, and delivery services. To reduce the risk of fraud or misuse of personal information, SC Johnson may also verify your personal information, including but not limited to your address and telephone number, with third party service providers.
We will use reasonable efforts to ensure that your personal information is used in a manner that is consistent with this Policy. If you do not wish us to provide your personal information to those service providers, we may be unable to process your inclusion in this contest.
Legal Disclosure
SC Johnson may disclose your information as permitted or required to by law; for example:
- to a government institution or other person or entity that has asserted its lawful authority to obtain the information;
- where we have reasonable grounds to believe the information could be useful in the investigation of unlawful activity;
- to comply with a subpoena or warrant or an order made by a court, person or entity with jurisdiction to compel the production of information;
- to comply with court rules regarding the production of records and information; and
- to our legal counsel.
The security of your personal information is a high priority for SC Johnson. We maintain appropriate safeguards and current security standards to protect your personal information, whether recorded on paper or captured electronically, against unauthorized access, disclosure, or misuse.
Although we cannot take responsibility for any theft, misuse, unauthorized disclosure, loss, alteration or destruction of data by a third party, we take reasonable precautions to prevent such unfortunate occurrences.
When is My Information Removed?
We keep your information only as long as we need it for the products and services you're using and for a reasonable time thereafter or to meet any legal requirements. We have retention standards that meet these requirements. We destroy your information when it is no longer needed, or we remove your personally identifiable information. You can also request that we remove your information from our records. Subject to our requirements for continued retention of your information, for example, for billing, audit, or warranty purposes, we will make every reasonable effort to honour your request.
How Can I Contact SC Johnson?
SC Johnson is responsible for all personal information under its control. Our Privacy Manager is accountable for SC Johnson compliance with the principles described here. If you have any questions, concerns or complaints about the privacy policies please contact us at the below:
Call us at: 1-800-558-5566
If you no longer wish to be contacted regarding promotions or new product releases and how to make the most of the latest technology click the above link. We will respond to your request or investigate your concern as quickly as we can.
Will this Privacy Policy Change?
To accommodate changes in our service, the technology, and legal developments, this Policy may change over time. We may add, change, or remove portions of this Policy when we feel it is appropriate to do so. Whenever we update this Policy we will change the date on the Policy to indicate when the changes were made.